SkilVanta · Help & support

How can we help?

Support for every step of your skills journey. Get help with your account, training, attendance, placements and payments—or share an idea to improve SkilVanta.

Skills That Move Nations Forward

Email support

skilvanta@islebridge.one

App issues, feedback and feature requests

Send a support request

No sign-in required. Receive a reference and private access key to read replies here.

Quick answers

How do I apply for training?

Use Apply for training to complete a public application. You do not need to sign in to apply. Your institution manages selection and enrolment.

Apply for training
I cannot sign in. What should I do?

Use the same email you registered with. Try password recovery; if you still cannot access your account, submit an Account & sign-in request below. Never send your password.

Recover password
My attendance or location is incorrect.

Allow location access when checking in and confirm you have an internet connection. Report the session date and course to your institution. Do not submit a false check-in.

Where is my stipend or payment?

Your dashboard shows recorded payment information. Attendance validation and finance approval may be required. Use Stipends & payments below to report a discrepancy; never send bank details here.

How do I get help with a placement or certificate?

Include the course or placement name and explain what is missing. The support team can coordinate with your institution.

How do I request account deletion or my data?

Signed-in users can submit account and data requests in Settings. If you cannot sign in, choose Privacy & account requests below. Identity verification and applicable record-retention obligations may affect processing.

Open account settings
Can I report accessibility problems or suggest a feature?

Yes. Choose Accessibility, Bug report, or Feedback & feature requests. Describe what you expected, what happened, and your device and app version. Do not include sensitive records.

Contact the support team

Include the relevant course, date, device and app version. Do not include passwords, national ID numbers, bank details or confidential documents.

My requests

Enter your reference and private access key, or load requests linked to your signed-in account.